Returns Policy
Due to the custom nature of our product, we do not accept returns, except if the problem is solely the result of an error made by us.
Once the print file(s) associated with an order has been received and the order is fully paid, the order will be "In Production" and no changes will be allowed to the print files, job characteristics, or printing turnaround time.
After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except if the problem is solely the result of an error made by us, we will happily reprint and ship replacements free of charge. We reserve the right (but not the obligation) to require that you return the original order before reprinting or refunding your order in order to confirm an error has occurred.
There are certain areas that we are not responsible for, and we reserve the right to decline refund requests if the problem is due to:
- Spelling, punctuation, or grammatical errors made by you;
- Color variation between preview image on a computer monitor and printed product;
- Any damages or claims incurred by you or your business caused by receiving printed materials that are defective or incomplete or which you receive later than the estimated delivery date;
- Low resolution or low-quality graphics and images submitted by you;
- Errors in user-selected options such as size, quantity, and finish; or
- Damage to products after delivery.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the production turnaround time of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
